At Studio Crochet, every item is handmade with care and attention to detail. Your satisfaction is important to me.
If you’re not fully happy with your purchase, I am here to help.

🔄 Returns & Exchanges

Returns or exchanges are accepted under the following conditions:

• The item arrives damaged or defective

• The item received does not match the original order (wrong size, color, or customization)

If you are not satisfied with your order for any other reason, I will gladly work with you to remake or exchange the item so it meets your expectations.

📦 Return Eligibility

To be eligible for a return:

• You must contact Studio Crochet within 7 days of receiving your order

• The item must be unused, in its original condition, and returned with the original packaging

Once approved, I will send return instructions and a return shipping address by email.

💸 Refunds

Once your returned item is received and inspected, I will notify you of the outcome:

• Approved refunds will be issued to your original payment method within 5–10 business days

• Shipping costs are non-refundable, unless the return is due to an error on my part

🎁 Custom & Personalized Orders

Due to the handmade nature of the products:

• Custom or personalized items (e.g. sizing, initials, special messages) are non-refundable and non-returnable unless they arrive damaged or incorrect

🤝 Accessibility & Support

If you experience accessibility challenges, we are happy to arrange a Zoom consultation to assist you with your order. Just contact Helen to schedule a time.

📩 Questions or Concerns?

Email: studiocrochet.ca@gmail.com
I will respond within 24 hours