Have a question? Looking for more details, photos, colour options, or sizing information? I'd love to hear from you. Whether you're exploring ideas or ready to place an order, your questions are always welcome.perience accessibility challenges or are outside of the GTA, I’d happily do a Zoom consultation.

📞Call or Text (416) 723-6599

Email studiocrochet.ca@gmail.com

Frequently Asked Questions

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Frequently Asked Questions * * *

  • Studio Crochet is located in Toronto, Ontario, Canada. Dreaming of a little brick-and-mortar shop someday, for now, you’ll find Helen’s handmade pieces right here in this online space, where she hopes you feel just as welcome.

  • You can contact HD via email at hdcroch@gmail.com

    Use the Contact Page above

    DM on Instagram @studiocrochet.ca

    Call or Text HD (416) 723-7599

  • Yes. Helen is happy to take your order by phone at (416) 723-6599

  • Yes. Your order may be picked up in the area of Yonge & Eglinton, specific address provided by appointment.

  • Yes. Orders can be canceled up to 48 hours after being placed. Please email studiocrochet.ca@gmail.com with the subject line “Cancel Order” with a description of your order in the email.

  • You’ll receive an email once your order has shipped, including the expected delivery date.

  • 🚗 Delivery – GTA & Surrounding Areas. We offer local delivery in the Greater Toronto Area (GTA), including: Toronto | North York | Etobicoke | Scarborough | Vaughan | Aurora | Newmarket | Richmond Hill | Markham | Thornhill Mississauga | Oakville | Pickering

    Delivery is free for all orders over $40 (before tax).
    Orders under $40 are charged a flat $5 small delivery fee, added at checkout.

    Once your order is ready, we’ll contact you to arrange a convenient delivery time. Local deliveries are typically completed within 7 days. If we’re unable to meet the expected delivery timeframe, HD will contact you directly to provide an alternate delivery date.

    📦 Shipping – Across Canada

    We ship to all provinces and territories in Canada using trusted carriers such as Canada Post.

    • Free shipping on orders over $75 (before tax)

    • For orders under $75, are charged a flat $10 fee, added at checkout.

    • All items are handmade and typically ship within 10 business days. If we’re unable to meet the expected delivery timeframe, HD will contact you directly to provide an alternate delivery date.

    • You’ll receive a tracking number once your order has shipped

    Rush Orders & Special Requests

    If you need your order sooner, Email HD — HD will do her best to accommodate special requests whenever possible.

    Please Note: the above timelines are estimates only within Canada.

  • At this time, HD Crochet ships within Canada only. If you’re outside Canada and interested in a piece, please get in touch — I’d be happy to discuss if we can arrange something for you.

  • Yes.

    Returns and Exchanges Policy

  • Mercerized cotton yarn is yarn that’s been treated in a special way to give it extra qualities 🌸🧶.

    Here’s what it means:

    • ✨ Shiny + Smooth: The mercerization process gives the yarn a subtle sheen, so it looks more lustrous than regular cotton.

    • 💪 Stronger: The treatment strengthens the fibers, making them more durable and less likely to break.

    • 🎨 Holds Color Better: Mercerized yarn absorbs dye more deeply, so colors are richer, brighter, and more resistant to fading.

    • 🧵 Less Shrinkage: It doesn’t shrink as much when washed compared to non-mercerized cotton